Trials: Comfort Telecommunications, Inc. is excited to offer a no obligation 30-day trial for the Smith Corona product line. In addition, we also provide you with a prepaid return tag, to return any unwanted equipment. Trials cannot be returned after 60 days and payment is expected. Please contact our sales department to trial our equipment. Returns/Purchases: Returns will not be accepted after 30 days from the date of invoicing. If you wish to return equipment within 30 days, please contact your sales representative for instructions. All original materials must be included with returns. If you purchase new Plantronics, or GN Netcom equipment and wish to return it, you will be assessed a restocking fee of 20% if equipment is not returned within 10 days of the Invoice date. Exchange: If within 30 days of purchase you are not happy with your purchase and would like to discuss an exchange, please contact your sales representative. Advance Replacement: Comfort Telecommunications, Inc. will exchange any equipment which is found to be defective during the first 30 days of service. You must contact your sales representative for details. Repair: An RMA# is not necessary to return headsets for repair. To expedite your repair please include in your shipment a packing slip or download our form and include it in your shipment. You will be contacted by your representative about any discrepancies in inventory and any out of warranty charges. This will give you the opportunity to take advantage of our TRADE-UP or TRADE-IN program to help you make the best cost effective decision for you. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty. New Warranty Repairs: Most Smith Corona products carry a three-year warranty. Please be advised that tampering with warranty codes will void the warranty. For questions concerning warranty codes, please contact your sales representative. Plantronics and GN Netcom when purchased new are covered under the factory warranty and should be sent directly back to them. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty. Refurbished Warranty: All refurbished equipment purchased from Comfort Telecommunications, Inc carries a warranty from 3 to 12 months depending on the equipment. Warranty information is available with all advertised equipment or by contacting the sales department or customer service. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty. Shipping Charges: Shipping charges will be automatically added to the order. There will be an additional shipping charge for orders shipped outside the US. A request for payment will be sent to you through PayPal after we receive your order. Drop Shipment: If you wish to drop-ship (Blind) to someone, please call us at 1-800-399-3224 and we will be happy to take care of it for you. Terms: We accept the following credit cards, Visa, MasterCard, Discover, American Express and PayPal. We also offer terms to customers who provide us with acceptable credit information. If you’re interested in opening a credit account with us you can download our credit application. Fill it out and fax it to us. Terms and Policies: Subject to change without notice. For the privacy of our customers, we do not sell, rent, share, or otherwise disclose mailing lists or other personally identifiable information. Any question regarding our terms and policies can be explained further by contacting your sales representative or customer service at 1-800-399-3224. PLACING AN ORDER How to order To order our products, please follow the step by step process ....  Payment method We accept major Credit Cards including Visa, MasterCard, Discover, American Express and we also accept PayPal and purchase orders.