Return Merchandise Authorization (RMA) – An RMA # is not required for any of our services however we do recommend you download one of our repair forms and fill it out so we are aware of what service you are requesting. Please include your phone # and contact name.

REPAIRS – RMA are not required to return equipment for repair. We repair most manufacturers’ headset equipment. Repair service includes, diagnostic testing, replacement of all consumable parts including, ear pads, windscreens, voice tubes and quality control inspection. We also clean, sanitize and package your headsets. Your equipment will receive up to a 6 month warranty. Our standard return shipping is ground for Florida customers and FedEx 3 Day Saver service for all others which the customer is responsible for charges. You can upgrade your shipping at an additional charge.Your cost for repairs, $24.95 per top or amplifier, $47.90 per complete. Follow the link at the top of the page for a repair form.

B E R - BER (Beyond Economical Repair) means that it would cost more than the value of the product to repair it or parts are no longer available to repair it. Your sales representative will contact you to go over your options for trades at that point.

CUSTOMER CONTACT – As a courtesy to our customers, we will contact you with the status of your repair or trade equipment. At that time your sales representative can discuss with you all possible options which will suit your particular needs. Your options will range from repair to trade Up or trade In.  See Specialty Services for more information.

EXPEDITE REPAIR/SHIPPING - If you need your repairs immediately, we offer a 24 to 48 hour repair service with overnight shipping. By checking the “Expedite” box and signing the repair form, you are authorizing us to repair your equipment at an additional cost of $3.00 each and authorizing the additional overnight shipping charges.

CLEAN AND SANITIZE – This is a perfect service for call centers that have lots of working equipment however they need to be cleaned for the next user. At $7.95 per half, $12.95 per complete it’s a bargain. Clean and sanitizing includes, cleaning the exterior of the equipment, replace ear pads, windscreens, voice tubes, and neatly boxed. Our standard return shipping is ground for Florida customers and FedEx 3 Day Saver service for all others which the customer is responsible for charges. You can upgrade your shipping at an additional charge. NOTE: This service does not include testing or repair of any kind. If the equipment is in obvious need of repair with a visual inspection, for example torn cords or broken parts, you will be notified.