Quality Factory Direct Headsets Since 1985


HEADSETS FOR CALL CENTERS, OFFICE PROFESSIONALS,
WORK AT HOME AGENTS & more..

800-399-3224  MON - FRI 9 TO 5 EST

 


We are proud to be a certified
minority enterprise


 

HOME HEADSETS BASES 
DIAL PADS Replacment
Cords COMPUTER 
HEADSETS REFURBISHED TELEPHONES WORK
AT HOME SERVICES
& MORE SHIPPING
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REPAIRS SERVICE

Comfort Telecommunications Inc has been repairing headsets for over 30 years.
We repair most manufactures headsets.

WHEN RETURNING EQUIPMENT FOR REPAIR WE RECOMMEND YOU SEND IN COMPLETE UNITS ESPECIALLY THE BOTTOM CORD OF THE HEADSET

Return Merchandise Authorization (RMA) – An RMA # is not required for any of our services however we do recommend you download our repair form and fill it out so we are aware of what service you are requesting. Please include your phone #, contact name and reason for the return.

CUSTOMER CONTACT As a courtesy to our customers, we will contact you with the status of your equipment. If any of your equipment is out of warranty, your sales representative will discuss with you all possible options to suit your particular needs. Your options will range from repair to trade up or trade In.  See Specialty Services for more information.

REPAIR - Out of Warranty   All Smith Corona products include a repair warranty up to 3 years. We also repair most other manufacturers’ headset equipment. Repair service includes, diagnostic testing, replacement of all consumable parts including, ear pads, windscreens, voice tubes, cords when needed and quality control inspection. We also clean, sanitize and package your headsets. Your equipment will receive up to a 3 month warranty. Our standard return shipping is Fedex ground. You can upgrade your shipping for an additional charge by contacting your sales representative. Your cost for repairs, $24.95 per top or amplifier, $47.90 per complete. If a customer request equipment to be return not repaired, they will be responsible for the return shipping charges.

REPAIR - In Warranty - It is the customers responsibility to ship the defective equipment to us for repair and we will return the repaired equipment via Fedex ground service at no charge. If you wish us to expedite the return shipping you will be responsible for the difference in the shipping costs.  Please contact your sales representative to request this service. Any Plantronics or Jabra equipment that is under their warranty will be shipped to the manufacturers repair facility and the customer will be charged for the shipping charges.

B E R - BER (Beyond Economical Repair) means that it would cost more than the value of the product to repair it or parts are no longer available to repair it. Your sales representative will contact you to go over your options for trades at that point.

EXPEDITE REPAIR/SHIPPING - We offer 24 to 48 hour repair service with overnight shipping. By checking the “Expedite” box and signing the repair form, you are authorizing us to repair your equipment at an additional cost of $3.00 each and authorizing the additional overnight shipping charges.

CLEAN AND SANITIZE – This is a perfect service for call centers that have lots of working equipment however they need to be cleaned for the next user. At $7.95 per half, $12.95 per complete it’s a bargain. Clean and sanitizing includes, cleaning the exterior of the equipment, replace ear pads, windscreens, voice tubes, and neatly boxed or bagged. Our standard return shipping is Fedex ground. You can upgrade your shipping for an additional charge by contacting your sales representative. NOTE: This service does not include testing or repair of any kind. If the equipment is in obvious need of repair with a visual inspection, for example torn cords or broken parts, you will be notified.

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"Over 30 years of excellence"