Telecommunications Inc has been repairing headsets
for over 30 years.
WHEN RETURNING EQUIPMENT FOR REPAIR WE RECOMMEND YOU SEND IN COMPLETE UNITS ESPECIALLY THE BOTTOM CORD OF THE HEADSET
Return Merchandise Authorization (RMA) – An RMA # is not required for any of our services however we do recommend you download our repair form and fill it out so we are aware of what service you are requesting. Please include your phone #, contact name and reason for the return.
CUSTOMER CONTACT – As a courtesy to our customers, we will
contact you with the status of your
equipment. If any of your equipment is out of warranty, your sales representative
discuss with you all possible options to suit your
Your options will range from repair to trade up or trade
for more information.
REPAIR - In Warranty - It is the customers responsibility to ship the defective equipment to us for repair and we will return the repaired equipment via Fedex ground service at no charge. If you wish us to expedite the return shipping you will be responsible for the difference in the shipping costs. Please contact your sales representative to request this service. Any Plantronics or Jabra equipment that is under their warranty will be shipped to the manufacturers repair facility and the customer will be charged for the shipping charges.
B E R - BER (Beyond Economical Repair) means that it would cost more than the value of the product to repair it or parts are no longer available to repair it. Your sales representative will contact you to go over your options for trades at that point.
We offer 24 to 48 hour repair service with
overnight shipping. By checking the “Expedite” box and
signing the repair form, you are authorizing us to repair
your equipment at an additional cost of $3.00 each and
authorizing the additional overnight shipping charges.